·  by Amanda Silliker, Canadian Occupational Safety (The Safety Standard) Magazine

Hang Up on Abuse Campaign Featured on Canadian Occupational Safety Magazine

Employers should allow workers to hang up on abusive callers, deny repeat abusers service, says union.

Michelle Ravary was helping a customer figure out a problem with his cellphone bill when the call took an unpleasant turn. 

Read the full article (pages 16 to 18):

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Page 16-17

Page 18

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